Privacy & Refund Policy – Firasah Online
1. Collection and Use of Personal Information
Firasah Online collects personal information such as your name, email, phone number, and payment details only for the following purposes:
Course registration, login, and access management
Sending updates, notifications, and announcements related to courses
Processing payments and issuing receipts
Providing customer support and resolving issues
Improving our services and offering a personalized learning experience
2. Data Protection and Storage
We are committed to keeping your data safe through modern security technologies and encryption.
Your information will not be shared with third parties unless legally required or with your consent.
We follow appropriate legal, administrative, and technical measures to ensure your privacy.
3. Cookies and Similar Technologies
Our website uses cookies and related technologies to enhance user experience—for example, remembering login sessions, saving preferences, and analyzing site performance. You may disable cookies from your browser settings if you prefer.
4. Third-Party Links and Services
Occasionally, our website may contain links to third-party services (such as payment gateways or social media). Please note that these external platforms have their own privacy policies and practices. We recommend reviewing them separately.
5. Your Rights
You have the right to access, correct, update, or delete your personal information.
You can request restrictions on the use of your data or ask us to delete it at any time.
If you subscribed to our newsletters or promotional emails, you may opt out anytime.
6. Policy Updates and Notifications
We may update this Privacy Policy at any time. Major changes will be announced on our website and, if necessary, via email.
Last updated: August 16, 2025
Refund Policy – Firasah Online
1. General Policy
Once you have accessed or used a course/service, refunds are generally not available.
Please review all course details carefully before making a purchase.
2. Ineligibility for Refunds Due to Instant Access
Since course materials are delivered immediately after payment, refunds are usually not possible in such cases.
3. Special Cases for Refund Consideration
Refunds may be considered only under specific circumstances such as:
Technical errors during payment
Duplicate or incorrect charges
Failure to deliver the promised service
In such cases, you must contact our support team within 3 days of purchase. Refunds (full or partial) will be reviewed on a case-by-case basis at our sole discretion.
4. Refund Request Process
To request a refund:
Contact us via email or our official support channel
Use the subject line: “Refund Request” — and mention your course name and order ID
Clearly describe the issue (e.g., what went wrong, when it occurred)
Our team will review your request within 3–5 business days and provide a resolution
5. Refund Method
Refunds will typically be issued via the same payment method used for purchase (credit/debit card, mobile banking, etc.)
If a technical issue prevents this, we will arrange an alternative method with your cooperation.
